Tuesday, March 18, 2014

CashCashPinoy's Bad Reputation: Deceit, Deceit, Deceit

I really do not want to write this post, because there's just too much negativity in this world and I'd like to channel good vibes.  But CashCashPinoy has left me with no choice.  It's time to put their deceitfulness to an end. 

About a month ago, I read an article concerning CashCashPinoy's untruthful travel deals.  In the article, it was mentioned that 2 people bought coupons from them for an all-inclusive trip to Japan at a mere Php 20,000++ (sorry, I forgot the exact amount) from the original price of Php 40,000++.  Sounds like a good deal.  But the problem started when they contacted the travel agency to fix their schedules, only to find out that there are certain charges that are NOT included in the price, and those charges would mean that they'd have to pay an additional Php 20,000++!  Now, where's the deal in that?!

I myself has signed up with CashCashPinoy, and has bought several deals from them.  It is their regular practice to send deal promotions through email several times a week so that their customers are aware of their new deals.  So when I received an all-inclusive travel deal email a few weeks ago, I checked and found out that indeed, their travel deals are misleading.  Putting the matter into my own hands, I emailed their customer service to tell them to please take out the "all-inclusive" part of their travel deal if it isn't true, to which the reply was a playing dumb "which travel deal are you pertaining to?"  Let's just say that the conversation did not end well and I threatened to report them to DTI (Department of Trade and Industry) the next time I see these false deals.

Come last Friday, I received CashCashPinoy's newsletter again.  And surprise, surprise!  Another all-inclusive travel deal (encircled).  I logged on and tried to see if they've already corrected their crooked ways.  Read on to see:

Look closely at the encircled area below.  If you're too excited, or just not fond of reading fine prints, chances are that you won't even notice that part.

...and voila!  One click and you'll see all of the non-inclusions (see encircled part below).  Seems like they haven't change one bit.   I called Alva Travel Corp., the travel agency listed to inquire.  The guy who answered was not only unprofessional (kept on putting me on hold, talking to other people), but he was also rude and impatient.  It appears that you'd have to pay an additional Php 15,000-Php20,000 for this specific travel deal (depending on your travel dates), and the visa and travel tax is not even included yet.  WOW.
 

So what happened to those poor customers who fell into their trap, you ask?  Nothing.  CashCashPinoy refused their request for a refund for the reasons that it is stated in their terms and conditions that their vouchers are not valid for cash back and that the deal has been "diligently explained" to the customers.  Diligently explained?  I.  Don't.  Think.  So. 

I am fully aware that it is not entirely CashCashPinoy's fault.  It really pays to click and read everything before forking over your hard earned cash, but my problem is that they put in the words "ALL-INCLUSIVE" and that is purely bullsh*t. (sorry!)  Where I come from, all-inclusive means I don't have to pay a single cent more after I buy something.  Have you ever experienced a sale wherein you're asked to pay more than the sale price at the check out counter?  Hell no.  NEVER put all-inclusive if it is not.

Now, it appears that the CEO of CashCashPinoy has already responded to the site that exposed their travel scam.  As stated in his response to the article, he claims that DTI has approved this kind of deceit.  Tsk tsk.  Now where's the justice in that?  Poor customers.  I hope one day they get their justice.  CashCashPinoy is liable and should not get away with cheating their customers.  And yes, I hope this post goes viral so that more people are aware of this kind of biased practices by the so-called "deal" site.

99 comments:

  1. Yes indeed cash cash pinoy is just a pure scam and hoax dealer...i bought some items for gift to my gf on her birthday, used my card and already deducted and settled, then they sent fake & damaged product! Im so ashamed that i sent it straight to my gf cause it was to be a surprise but turned out as a disaster!

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  4. HI!

    We also had the same problem when we purchased an ALL-INCLUSIVE Thailand Tour. 6,000php++ additional to the 6,000++ CCP deal after we bought the tickets.

    The other problem was that we called the travel agency first before buying the tickets because we had to travel on specific dates. They told us the dates were available so we purchased the deal that evening. The next day, the dates were not. Never bought any voucher from Cashcash again.

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    2. .. because I asked their help regarding the hoax posted by their travel agent but CCP protected their deal providers rather than the people who buy their deals. They told me that once you bought the ticket, you only had to deal with the agent AND NOT WITH THEM.

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    3. Hi, I've had a similar bad experience. I hope you can read my comment below regarding this and join in our complaint brigade against Alva Travel. I know it's been 2 years for you, but its still our hard earned cash that they've scammed. CCP is not the scammer, they just have bad judgement, it's Alva Travel that's scamming us.

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    4. Yes Alva Travel/ATC FLAGS TRAVEL/ Flags Travel Direct is one and the same. I am being SCAMMED as I write. 14 months have gone by and still no date for the Trip. I have paid an additional 31533 on top of my payment of 23000 to cash cash pinoy, and still no date.they even have the gull to be angry that I keep following up. Their records are in array. Staff do not coordinate and someone harrassing me using a unknown identity (arabic letters). WARNING TO READERS AVOID DEALING WITH THEM. KEEP YOUR MONEY. STAY AWAY FROM THEM. This is a public Warning!!!!

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    5. Guys. Let's fight them. Already talked with DTI atty. pamitan and they will make action now contact them to +63 917 659 2658. Your cooperation is highly needed para matapos na ang pangloloko nila.

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  5. Ccp is fraud. I have been a victim of this malicious , misleading business/ scam

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    Replies
    1. hi can you give details how did ccp victimized you?

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    2. Let's fight. Already talked with DTI atty. pamitan and they will make action now. Please contact them to +63 917 659 2658. Your cooperation is highly needed para matapos na ang pangloloko nila. Kung sino man gusto makipag coordinate sa akin ito number ko 09176512909

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    3. Really bad.. I actually just cancelled my orders.. I was planning to get this Japan deal for only abt P15k/pax.. 'ordered 4 vouchers and they were abt to deliver the vouchers today. I asked if I could pay in check, they said no, so I said ok, cash but with receipt. They said they'll give me vouchers and "not sure if it's a receipt".. Anyway, I called the travel agency to ask for their address, naninigurado lang ako, but only to be told that they won't give me their address unless I already have the vouchers with me... hell yeah.. dubious. So, I said to myself, ok fine, not meant to be. I don't want to transact with these kind of people na sa umpisa pa lang eh malabo na.... goodluck to you guys!

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  6. Hi kindly sign for my petition for ccp being a fraud seller


    http://www.change.org/petitions/dept-of-trade-and-industry-penalize-cash-cash-pinoy-for-selling-fake-items-and-compel-them-to-refund-customers-within-a-week-dtincr?utm_source=guides&utm_medium=email&utm_campaign=four_hundred_signatures

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  7. Im also a victim of this company.
    I purchased a fun summer in Singapore but all the dates that i provided for the travel dates ay walang nangyari and they keep asking for another dates and until now wala pa rin!!!

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    Replies
    1. Hi, I've had a similar bad experience. I hope you can read my comment below regarding this and join in our complaint brigade against Alva Travel. I know it's been 2 years for you, but its still our hard earned cash that they've scammed. CCP is not the scammer, they just have bad judgement, it's Alva Travel that's scamming us.

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    2. I will join definetly. Let me know where when or contact me how we can all join hands in going after ALVA TRAVEL.

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    3. I am more than ready to join and together fight for our rights as customer now Victims. They have to be STOPPED.

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    4. Sir Edwin I already filed my complaint to DTI and we will have our mediation scheduled on July 8, 2016. I hope you also file your own complaint so that DTI will make a move. Pag marami tayo mas maganda. Just bring everything like the voucher, payment receipt, snapshot of their promo and bring it to the nearest DTI. I am from Davao City and DTI xi will be responsible of my complaint. Its quite convenient for me since I live here

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    5. Let's fight. Already talked with DTI atty. pamitan and they will make action now. Please contact them to +63 917 659 2658. Your cooperation is highly needed para matapos na ang pangloloko nila.

      Delete
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  9. At first, I thought CCP was alright.

    Then, it started happening.

    First incident: I was wondering about an order that was way past delivery date. What do they say? That they'd deliver at once. Yeah, like they weren't supposed to, right? This happened twice, by the way.

    Second incident: I wondered about a delivery that never came (again), but this time, they just said that they were sorry they were not able to inform me that the item was no longer available. What? And they allowed me to purchase it and check out? So, I asked for a refund. They said they don't do that. Instead, they gave me store credit. Is this even fair? Sneaky thieves. I wanted to be refunded since I planned to quit subscribing to Cash Cash Pinoy. But what happens? I get stuck with them instead until my credits are consumed (even if I don't want to buy anything from them anymore). But more about this in the fourth (and hopefully last) incident below.

    Third incident: I was informed that another order of mine, supposedly due for delivery between December 5 and 15, was going to be delivered on the 17th. Wow. They tell me this on Dec 2., weeks after I had placed my order. To think I had already planned to bring these on my trip, as gifts, when I leave--ON THE 16th!

    Fourth incident (currently on-going): I was trying to redeem my available credits via store purchase. Of course, during checkout, an error would repeatedly come up. I contacted the online customer service (again) who gave me instructions for a workaround which never was successful. I was even asked to purchase using another device to which I said no since I only do have one device. I was fuming mad and informed customer service that I was using credits only because their company had made the mistake of selling me something that was, as it turned out, not available. I asked why they were giving me a hard time. I'm still chatting with the customer service agent as I type (and review) this entire comment. It's been THAT long already, and nothing has been resolved yet. Oh, wait, live update: I was told just now to wait 24 hours before trying to purchase again. AS IF they can ensure the availability and the attached promotional catch-on of the items in question after 24 hours.

    And what's the point of doing online shopping if it's just going to be a big hassle? It defeats the purpose of online shopping. Maybe I SHOULD HAVE just gone to the mall and braved the horrible traffic. I'm sure the customer service agent is not at fault here; it's the company itself and its deceitful ways of doing business.

    I give up.

    All this headache in a span of 5 days. Something to ruin one's holiday. After I get the credits to work, I'm unsubscribing from Cash Cash Pinoy.

    So, there you go, folks. Avoid Cash Cash Pinoy at all costs (no pun intended). Cash Cash Pinoy is very, very unprofessional, deceitful, and inconsiderate.

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    1. Let's fight. Already talked with DTI atty. pamitan and they will make action now. Please contact them to +63 917 659 2658. Your cooperation is highly needed para matapos na ang pangloloko nila. Kung gusto mag participate ito number ko 09176512909.

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  10. Me too i bought a singapore voucher worth 22k at them pero hndi nila ako inaassist ng maayos hinahang nila ung request ko from them hanggang tumagal ng tumagal then knina nung nagcheck ako invalid na daw ung voucher expired na daw ta***ina nila bu***it di nila inaayos tpos ngayon expired na shit nila...

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    1. File a complaint with dti and your credit card if you used that to pay.

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    2. Hi, I've had a similar bad experience. I hope you can read my comment below regarding this and join in our complaint brigade against Alva Travel.

      Delete
  11. tsk tsk buti nalang nabasa ko kaagad ang blog na to...i was planning to buy pa man din un tokyo with disneyland tour nila for only 18k imagine with airfare hotel accomodation and city tour na yun ha. i plan to buy 6 vouchers pa man din buti nalang talaga mabait si Lord. unsubscribed from ccp. thanks guys!!!

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  12. Oh my gosh... it pays to reseach. Thank you for your blog!!! I was about to purchase one of their travel tour promos.

    Other notes:
    1) they dont put "ALL INCLUSIVE" anymore but instead they replaced it with a big "NO HIDDEN COST". Isn't that the same thing?
    2) Called the travel agency ALVA TRAVEL CORP. as the merchant for the promo and she sounded VERY unprofessional. The background of the landline number i called, you could hear tricycle sounds and kids voices. Sounded like i called a sari-sari store instead of an office. When i asked for their office address, i was told "bayani road sa taguig". I asked for the specific address, but her reply was the address will be indicated in the voucher once i purchase the travel promo. This can't get any fishier than that!

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  13. I just bought a Spiral Buffet vouchers from Cashcash Pinoy but to my dismay, the vouchers that they sent me had an additional info/rules stating that there will be an additional charges if we will use the voucher during dinner time but in fact, their advertisment on their website said that the voucher is available for mon-thurs (lunch or DINNER) and fridays lunch time only.

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    1. Hi! I was planning to buy the same voucher for Spiral Buffet. How much was the additional cost you paid? Thanks!

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  15. This is true! I bought 2 tickets SG-Malaysia-Indonesia tour for 8,888 each. Paid them in full.Then I was surprised to rceive a billing statement amounting to 18K!! The alva travel explained that the admin fee, tip, surcharges are not included in the promo. Then fine. I moved on. Bought the voucher 2013. Travel dates supposed to be was Dec 2014. Requested to move the travel date to Dec 2015 months before the original travel date. Everytime I call to follow up, they always say that they will check my records and will call me back. But they don't. They have bad service for after sales. Its august already and we still do not have confirmation about our trip. Starting to think that this is a scam because no one is assisting us.

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    1. Hi, I've had a similar bad experience. I hope you can read my comment below regarding this and join in our complaint brigade against Alva Travel.

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    2. Hi there, I just filed my complaints to DTI regarding the TRI CITY amounting to 9,999 and so I bought 2 total of 19,998 and there ALVA travel billed a whooping amount of 36,000 on top of the 20,000 that I paid. Is that the kind of promo that they are advertising about? Anyway guys DTI is very accommodating so please file your complaints to DTI nearest you so that all this misdeeds will be stopped.

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    3. Hi Marilla I got the same package but it cost me 23000 then 31533 for 2 and I have been blamed for many issues which they use not to confirm any dates. I will do the same but we must help each other to stop them from victimizing more people. Lets send Messages to President Duterte. They said we can text him to 8888. Let me know when it is working as it is not active as of this date.

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    4. Hi Mr. Edwin, I had a similar experience.
      I just want to get my money back but they refused to refund me. Thus, Im planning to seek advise from NBI on what to do with this one since I have read a lot of complaints here but its seems we are facing a blank wall. There are questions regarding the existence of ALVA travel.

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    5. Umm are you client of Alva travel Ms. Rachel? what your deal ?

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    6. Hello everyone, naka schedule ako today for filing adjudication. Ayaw talaga magrefund ng Alva Travel na yan. Kindly contact me to 09176512909 sabay Sabay tayo magreklamo sa NBI ng anti fraud at Sabay Sabay tayo humorap sa DTI. Actually nkaschedule ako today ng adjudication filing

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    7. We are writing to inform you that the vouchers you bought from Cash Cash Pinoy for travel have already expired. Under the fine print of your vouchers, booking and validity period have ended.

      Additionally, under legal Information found on your vouchers, it states CashCashPinoy.com and its affiliated companies reserve the right to cancel any or all credits, vouchers, promo codes, and or transactions for justifiable
      cause and without prior notice to the holder or party concerned. By acquiring any credit, voucher, or promo code) verifying from a party other than
      CashCashPinoy.com or its affiliated companies, you hereby acknowledge the possibility that the said credit, voucher, and/or promo code may be invalid or
      may have been acquired fraudulently. For this reason, you hereby assume full risk and sole responsibility for: a. verifying the identity and reliability of any
      third party source of credits, vouchers, and or promo codes; and
      b. ensuring the validity of the said credits, vouchers, promo codes, and or covered transactions.

      In this connection, you hereby agree to hold CashCashpinoy.com and its affiliated companies, their directors, officers, stockholders, employees,
      agents, and consultants free and harmless from any and all claims, actions, responsibilities, and or liabilities arising from, connected with, or relating to any
      invalid or cancelled credits, vouchers, promo codes, and or transactions.

      You can double check your vouchers for reference.

      With this, we will no longer render services to you as your vouchers have already expired and are non-refundable.


      Sincerely,
      Reservations
      Alva Travel

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  16. Also bought 2 two vouchers - Private dinner buffet from Legworks Yacht Cruise.
    Its says in the title "PRIVATE DINNER". I called to make a reservation only to find out that the tables are set for 4 persons. We have to sit with strangers. Whats private about that? Dinner with people you do not know? Seriously? Who would want that? And of course until now theres still no feedback from cashcashpinoy. been emailing them and all I receive are generated replies saying that within 24 hours I will be assisted by someone on their support team. Bad service when it comes to after sales and customer support.

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  17. Thank you for this blog. I finally got answers. I bought Calvin Klein bag and gave it to my cousin kc debutant sya. Honestly, di ako marunong tumingin ng bag if it is authentic or not. And then napahiya p ko sa pinsan because he said it was just a replica. Andyan na e. Anu pa magagawa ko.

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  19. We almost fell for this NAGOYA – TOKYO Package 5D/4N Hotel + Airfare + Transfers + Tour which only cost P15,699!!!! I thought this is a good catch.. good thing I read this blog.. Thank you for the warning!

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  20. Cash cash pinoy is a hoax. Their website says 97% customer satisfaction but their claim is false. I bought 2 kiddie chairs and tables from them and availed their cash on delivery service since I wanna make sure the items will be delivered to me before I pay.
    They delivered goods were received by the maid and upon opening the package, i found out that the foot stands were missing.
    So i complained, and they said that i have to return the table top first before they will deliver the complete set. Then i sent the package back to them.
    After which a few days later, another package arrived and was received again by the maid.
    This time the foot stands were delivered without the table top.
    They assured me that the item will be delivered within the week but nothing arrived.
    When you call their customer service, they keep on pinpointing at different departments to put the blame and no resolution os presented.
    Do not buy from Cash Cash Pinoy.

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  21. I ordered a skirt last October 6, 2015 but they only delivered me a voucher and until now they haven't delivered it. I asked for a refund but they did not give it. SUCH A SCAMMER!!!!! FULL OF FRAUD!!!!!! I WILL NEVER BUY AGAIN AT CASH CASH PINOY!!!!!!!!!!! EVER!!!!!!

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  22. I had an experience with CCP, purchased an MK bag, and it turns out to be fake. I asked for refund, nothing happened. I also purchased one of the travel deals, from Alva Travel Corp, they are legit travel agency, but that's all. Everything else in their service sucked.

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  23. Just to add in the CCP's procedure of , say, being a middleman from suppliers, I have tried to become a supplier for them. I have met one of their staff (or employees at least) to discuss the procedures, payments etc. This didn't push through though, but what I have found out is that there are no procedures to check the authenticity of the supplier's products. They just seem to take your word for it that it's authentic.
    Alva Travel Corp is another story altogether.

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  24. Has anyone tried the Booking Guarantee Agreement?

    I ordered last March 16 about their Azure Weekday Travel Promo. Looking at their Booking Guarantee it's worth a shot to try if my travel date is available.

    Unfortunately, the date wasn't. Gave them 3 dates and nothing was available. I asked Grace from Booking Team that I will refund under the Booking Guarantee and told me to contact Support Team.

    After telling them about it, Karen, the one in charge of my ticket (issue) kept on closing it. She wasn't giving any reply, she just closes the ticket.

    I tried calling their number but there was like dial up tone only.

    If she still closes my ticket and not responding, I'm planning on going to their main office.

    Who else experienced this issue?

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    Replies
    1. I have since November 2015 pa. Please read my comment below and I hope you can join in the complaint brigade. :)

      Delete
    2. Let's fight. Already talked with DTI atty. pamitan and they will make action now. Please contact them to +63 917 659 2658. Your cooperation is highly needed para matapos na ang pangloloko nila. Kung gusto mag participate ito number ko 09176512909.

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  25. Hi to all who've had an unfortunate experience with Alva Travel. Know that you are not alone. So far there's 6 of us in FB and we're planning to already file a complaint against them in DTI. The good news is, this doesn't have to be a grand EB or anything because we can email our complaints to DTI. Yes, EMAIL and they promised to work on it within 10 working days upon receipt of our letter of complaints. So here's the thing, we have a better fighting chance if DTI receives A FLOOD of complaints. So I'm here to encourage you all to join us and FLOOD THEM. Here's the email address that DTI gave: ftebmediation@dti.gov.ph You can call them to follow up: 9757965

    I hope you can all join us in this fight against scamming and misleading travel agencies like Alva Travel. I don't think it's CCP who's entirely at fault, they are just a 3rd party, the promo is still entirely fed by Alva Travel. They just have this bad habit of being too trusting when it comes to vendors. Thanks! :)

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    Replies
    1. Cinds file a formal complain to the DTI nearest you so that action must be taken accordingly, I did mine and Im just waiting for their action.

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    2. HI Marila! Yes I've already filed my complaint since April and it's already in a progressed stage & waiting for a decision. Let's connect so we can help each other out. :)

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    3. How to complain against Alva Travel? Also purchased the Nagoya-Osaka 5-day deal for my parents from CCP last March and paid the total amount of 30,000+. I contacted them last May to inform them that the preferred travel will be on 3rd qtr this year and to send me the billing for surcharges. I informed them to exclude charges for the airlines since my parents have e-cert (free flight) from DeltaAirlines. Come July, no feedback yet from them, I followed them up since only 2mos left for the prep of the travel and gave them the final dates. I was informed that their 5-day Japan tour was replaced by their 6-day travel deal (which made me a little worried due to the additional expenses we will incur), I have no choice but to take the new itinerary since I know that purchasing the voucher from CCP is non-refundable. Lo and behold received the billing amounting to US$543.40 (including surcharge rate, extra night, tour guide tipping) and PHP9100 (terminal fee, travel insurance, visa processing). Initially, I was shocked of the total billing and asked them if they can reduce the jampacked tour since my parents get tired easily and they're just happy to be in a new surroundings/ ambience. July 28, Ms. Angela of Alva Travels promised to send the new quotation on Jul 30 (Saturday). Jul 29, received a message via Viber reminding me that they will send the quotation tomorrow that day. On Jul 30, 5pm, I made a follow up via Viber and got a reply on Jul 31 that the quotation will be sent on Aug 1 instead. I waited for it and come Aug 2 I made a follow up again via Viber and still got no reply. To my irritation, I sent them a complaint and viber screenshots (copying all the user accts I encounterd from their team) for being so unresponsive. I even tried to call them but still I got no answer to this day.

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    4. HI Orville, that also happened to me, 4D3N Nagoya became 5D4N Osaka and expenses piled up. We still went thru with it but we encountered so many problems like no hotel booking, no land transfers, etc. So to be honest I just wish you read up on reviews we've posted online to warn people against Alva Travel because they have this habit of "upgrading" as a cause to extra charge us. Seems DTI is yet to do appropriate actions because our complaints are still not decided upon by their Adjudication division. It's a sad sad thing if you ask me but hey, there's dial an 8888 for government agencies not doing their job. Let's just wait and see. On the bright side, if you availed via Cash cash, they "might" refund on the grounds that it's Alva Travel who's unable to fulfill their end of the deal. Also there's always ftebmediation@dti.gov.ph if you want to try your luck. Good luck! :)

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    5. I am also a vicitim of this Alva Travel and Tours. I paid for my own ticket and Ms. Angela Tan is charging me a surcharge of 200+ USD plus other charges. We need to report this scam to DTI. i pity the employees who takes the brunt from the duped customers.

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    6. Hi! I'd also like to join this action against Alva. Is there a joint petition or do I have to file my own case? My sister and I bought a package for 2 to Sydney in 2014 and submitted all the requirements on time. In fact, my dad's passport and other documents have been with them for more than a year now. They kept accommodating us even after the expiration date though. They even told us it would still be valid even after then. I keep going to their place to follow up because it's already been 2 years. To my shock, they told me just last month that it's no longer valid! After all the hassles of going to their office back and forth since nobody responds in Viber and email. Not to mention the money. I think for each person, we paid 27000 to cashcash and 30000+ hidden charges on top of that!

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    7. Hi Ms. Ysa Ro, file your complaint to NBI so that they will be investigated, ALVA TRAVEL CORP has no SEC registration and DTI as well. The reason why they have the nerve to deceive us because they are not afraid to revoke their license since they dont have one. Lets stand against all these fraud because we dont deserve to be fooled by them.

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    8. ummm are you sure Ms. Rachel Lim? and are you a client?

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    9. mS. ySA RO? are you a client or making up stories? 2014 Voucher what year today? even the canned goods have expiration date.. I wonder what happened for 2 years.

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    10. For Ms. Orville Tiangco, can you check what you bought? its TOKYO - NAGOYA, and you modify your own travel, you want all the way TOKYO ARRANGEMENT, and you expect no additional payment and surcharge for a completely different package preference. Your voucher is not consumable, its a deal with specifications.. Check your advise first, we have viber thread to prove that we are coordinating with you want me to attach the file here? dont be a liar.... this is simple we dont alter deals, if you want modifications may be its fair that you need to pay extra because you cant consume the full amount of the voucher...... check the terms please

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    11. checking your file Ms. Orville, you requested a quotation which not the original package then you expect that we will respond after like 1 hour? you yourself knew its a different package from what you bought so it make sense that we need to charge you for modification right?

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    12. so what's the idea of what you wrote MS. ORVILLE TIANGO? well in fact you are treated okey then you will draw the blame to us??? then some people will just join the band wagon with no logical info or precise experience. As much as I would like to calm down I just cant... anyway you cant put a good man down as they yes.. May be this politics...

      Delete
    13. Let's fight. Already talked with DTI atty. pamitan and they will make action now. Please contact them to +63 917 659 2658. Your cooperation is highly needed para matapos na ang pangloloko nila. Kung gusto mag participate ito number ko 09176512909.

      Delete


    14. We are writing to inform you that the vouchers you bought from Cash Cash Pinoy for travel have already expired. Under the fine print of your vouchers, booking and validity period have ended.

      Additionally, under legal Information found on your vouchers, it states CashCashPinoy.com and its affiliated companies reserve the right to cancel any or all credits, vouchers, promo codes, and or transactions for justifiable
      cause and without prior notice to the holder or party concerned. By acquiring any credit, voucher, or promo code) verifying from a party other than
      CashCashPinoy.com or its affiliated companies, you hereby acknowledge the possibility that the said credit, voucher, and/or promo code may be invalid or
      may have been acquired fraudulently. For this reason, you hereby assume full risk and sole responsibility for: a. verifying the identity and reliability of any
      third party source of credits, vouchers, and or promo codes; and
      b. ensuring the validity of the said credits, vouchers, promo codes, and or covered transactions.

      In this connection, you hereby agree to hold CashCashpinoy.com and its affiliated companies, their directors, officers, stockholders, employees,
      agents, and consultants free and harmless from any and all claims, actions, responsibilities, and or liabilities arising from, connected with, or relating to any
      invalid or cancelled credits, vouchers, promo codes, and or transactions.

      You can double check your vouchers for reference.

      With this, we will no longer render services to you as your vouchers have already expired and are non-refundable.


      Sincerely,
      Reservations
      Alva Travel

      Delete
  26. are one of the clients of Alva Travel or a total fraud?

    ReplyDelete
    Replies
    1. I'm a valid customer and I don't think I need to give you my full name or justify my posts.

      Delete
    2. Ms. Cindy Cheng a fraud of course Mr. Dorian thank you for questioning, perhaps she's a person who want to get money out of making stories, the fact that Ms Cheng wants to go Out of country,Japan specifically peak season rate - Cherry blossoms then paid with only 18k budget for all in package... funny.... anyone knows additional surcharge may apply to preferred date, to surprise us late payment also, she has the nerve to complain claiming that we deceived her??!? OMG she cant prove her accusations to DTI, because no logic, baseless.. Ms Cheng sorry its all documented. I assumed that she wants a scandal, to be the apple of the eye to all readers be a star and to make sense, Good luck....

      Delete
    3. Dear Angela Tan aka Lizette Alvarro or Yuri or whoever you think you are,

      DTI ruled in my favor, thank you for the good luck because it worked. Apparently they don't think I'm a sham like you are. Here's the thing, I think you're a legit agency but you're way over your heads. The first Dubai trip I took with you went without a hitch but it's when you didn't deliver properly for my Japan trip that destroyed your stance. Each case is different from each other, but I hope you start delivering better services, otherwise you'll just find yourself drowning in complaints. God is good and people in DTI are just being fair, straight and doing their job.

      For my co-complainants or soon to be complainants, make sure you give a good statement/narrative and your circumstances is fair. Not being able to pay for the fare difference is not grounds (depends on the situation). Not getting approved for VISA is also not grounds (depends on the situation). Point is, let's be fair. So in case Angela Tan you misunderstood me, what I'm saying is not libelous, I'm merely stating that we all have to play fair. It's not about us against ATC, it's also about us paying the right amount and on time for the services that is promised. That's how business should be and is done.

      I'm also in the process of filing a petition for DTI-Promotions to stop approving travel promos that has too many hidden charges. This way we can all be aware of what we're getting. Napatigil na ang PISO FARE sa mga airlines line of promotions, it's only fair that type of misleading promotions be stopped as well for travel agencies who seek to take advantage of unwitting customers who just want to travel.

      For those who want to travel, let's all stick to our tried and true travel agencies that we all know. I won't mention names anymore but you know them as Uni-Orient or Rakso or Panda. After all this, cheap is just not worth all this trouble.

      Happy travels, my wanderlust friends! :)

      Delete
    4. Let's fight. Already talked with DTI atty. pamitan and they will make action now. Please contact them to +63 917 659 2658. Your cooperation is highly needed para matapos na ang pangloloko nila. Kung gusto mag participate ito number ko 09176512909.

      Delete


    5. We are writing to inform you that the vouchers you bought from Cash Cash Pinoy for travel have already expired. Under the fine print of your vouchers, booking and validity period have ended.

      Additionally, under legal Information found on your vouchers, it states CashCashPinoy.com and its affiliated companies reserve the right to cancel any or all credits, vouchers, promo codes, and or transactions for justifiable
      cause and without prior notice to the holder or party concerned. By acquiring any credit, voucher, or promo code) verifying from a party other than
      CashCashPinoy.com or its affiliated companies, you hereby acknowledge the possibility that the said credit, voucher, and/or promo code may be invalid or
      may have been acquired fraudulently. For this reason, you hereby assume full risk and sole responsibility for: a. verifying the identity and reliability of any
      third party source of credits, vouchers, and or promo codes; and
      b. ensuring the validity of the said credits, vouchers, promo codes, and or covered transactions.

      In this connection, you hereby agree to hold CashCashpinoy.com and its affiliated companies, their directors, officers, stockholders, employees,
      agents, and consultants free and harmless from any and all claims, actions, responsibilities, and or liabilities arising from, connected with, or relating to any
      invalid or cancelled credits, vouchers, promo codes, and or transactions.

      You can double check your vouchers for reference.

      With this, we will no longer render services to you as your vouchers have already expired and are non-refundable.


      Sincerely,
      Reservations
      Alva Travel

      Delete
  27. Wonderful blog & good post.Its really helpful for me, awaiting for more new post. Keep Blogging!

    Osaka holiday packages

    holiday packages japan

    Hokkaido travel package

    japan private tours

    ReplyDelete
  28. Ms. Cindy Cheng you want to do extortion instead, you keep encouraging people to complain at the end of the day you just made a terrible mistake... of making up things.. in the thread, you always mention DTI as far Im concern, you are the fraud, check what you bought.....

    ReplyDelete
    Replies
    1. Let me teach you some legal terms, free of charge. Fraud is defined as wrongful or criminal deception intended to result in financial or personal gain. Encouraging people to seek government help can never be construed as extortion as I have nothing to gain. Considering you threatened me with a libel case, I should sue you instead for accusing me of extortion and fraud. In the first place, extortion happens when one takes undue advantage of another. I've never gotten anything from you except HEADACHES. I have material proof that you didn't pay for my hotel in OSAKA and no booking in NAGOYA (which you claim was the hotel's mistake). There were no transfers as promised in our travel deal. BUT I PAID IN FULL. So tell me, who's the fraud and extortionist in this scenario? People have the right to know of their rights. What I'm doing can only be called free PR for DTI-FTEB, nothing more.

      Delete
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    ReplyDelete
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    ReplyDelete
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    ReplyDelete
  34. As to speak the Package itself has some Technicalities,guidelines, Terms & Condition.
    In fairness to CASH CASH PINOY, they strive to get good deals for Filipinos, making an effort to give everyone the best, cheap and decent discounted Products, Services, Dining, Travel etc.
    From all the Big dealsite CCP maintained to be strong, competitive and operation compared to other Multi - National big deal sites such as ENSOGO, GROUPON, which are no longer in the circulation, and yet CCP made it up to now and continuous to dominate the Internet market with good deals.
    For other client/ subscribers who wrote here, you need to make a very precise information for the accusations first. Mainly DTI will not approve any FRAUDULENT DEALS if they think our deals are unfair practice of selling and deception to consumers.
    For our travel deals, we are giving the buyers the chance to have like a downpayment to the package itself then negotiate to us or other Travel Merchant how much is the additional depending on the date or season of the travel destination, if they want the lowest so we give the farther date options of course.
    Even Cebu pac other airline have PISO FARES so the dates are more than 6 months to the date of departure validity.

    ReplyDelete
  35. This comment has been removed by the author.

    ReplyDelete
  36. As to speak the Package itself has some Technicalities,guidelines, Terms & Condition.
    In fairness to CASH CASH PINOY, they strive to get good deals for Filipinos, making an effort to give everyone the best, cheap and decent discounted Products, Services, Dining, Travel etc. From all the Big dealsite CCP maintained to be strong, competitive and operation compared to other Multi - National big deal sites such as ENSOGO, GROUPON, which are no longer in the circulation, and yet CCP made it up to now and continuous to dominate the Internet market with good deals.
    For other client/ subscribers who wrote here, you need to make a very precise information for the accusations first. Mainly DTI will not approve any FRAUDULENT DEALS if they think our deals are unfair practice of selling and deception to consumers.
    For our travel deals, we are giving the buyers the chance to have like a downpayment to the package itself then negotiate to us or other Travel Merchant how much is the additional depending on the date or season of the travel destination, if they want the lowest so we give the farther date options of course. Even Cebu pac other airline have PISO FARES so the dates are more than 6 months to the date of departure validity.

    ReplyDelete
  37. Hi Ms. Cindy Cheng, wow there's a decision already? in favor with your crazy claim? Why think me and Ms Angela are the same? Wait ill have every detail posted. Also, I was there in the mediation wants to meet you and you failed to show up. Funny We'll advise DTI to your claim. Thank you

    ReplyDelete
    Replies
    1. Let's fight. Already talked with DTI atty. pamitan and they will make action now. Please contact them to +63 917 659 2658. Your cooperation is highly needed para matapos na ang pangloloko nila. Kung gusto mag participate ito number ko 09176512909.

      Delete
    2. DTI-FTEB DECISION dated November 22, 2016 ruled in my favor Lizette Alvarro. Read it and weep, my dear. Ms. Bayhon, don't do a class suit, mag-individual kayo, more chances of winning versus a class suit as each experience is unique from each other. Tiyaga lang sa pangungulit to get your money back.

      Delete
    3. Yes Cinds, I will para sa matapos na Pablo look nila.

      Delete
  38. Just talked to Atty Sherwin of DTI Funny you assumed in favor with you, well in fact no decisions yet. Talaga naman maka-extortion lang....

    ReplyDelete
  39. This comment has been removed by the author.

    ReplyDelete
  40. Pls feel free to contact me regarding cases against Alva Travel.

    ReplyDelete
    Replies
    1. Jaime Lim, what you can help? Are you a victim or just a dummy here! If you are victim go to DTI, file your complaint. Alva already refused to settle and refund my money. This time really fight them

      Delete


    2. We are writing to inform you that the vouchers you bought from Cash Cash Pinoy for travel have already expired. Under the fine print of your vouchers, booking and validity period have ended.

      Additionally, under legal Information found on your vouchers, it states CashCashPinoy.com and its affiliated companies reserve the right to cancel any or all credits, vouchers, promo codes, and or transactions for justifiable
      cause and without prior notice to the holder or party concerned. By acquiring any credit, voucher, or promo code) verifying from a party other than
      CashCashPinoy.com or its affiliated companies, you hereby acknowledge the possibility that the said credit, voucher, and/or promo code may be invalid or
      may have been acquired fraudulently. For this reason, you hereby assume full risk and sole responsibility for: a. verifying the identity and reliability of any
      third party source of credits, vouchers, and or promo codes; and
      b. ensuring the validity of the said credits, vouchers, promo codes, and or covered transactions.

      In this connection, you hereby agree to hold CashCashpinoy.com and its affiliated companies, their directors, officers, stockholders, employees,
      agents, and consultants free and harmless from any and all claims, actions, responsibilities, and or liabilities arising from, connected with, or relating to any
      invalid or cancelled credits, vouchers, promo codes, and or transactions.

      You can double check your vouchers for reference.

      With this, we will no longer render services to you as your vouchers have already expired and are non-refundable.


      Sincerely,
      Reservations
      Alva Travel

      Delete
  41. I also want to file a complaint against Alva Travel/ATC flags travel direct.
    They wont let us refund a voucher + surcharge + Italy package we bought but never used and assured us that it will be used as a travel fund. As early as December I tried to book for a Bangkok trip but it never materialized. They were ignoring my viber messages and calls.
    And now my mother & a cousin are using the travel fund for tickets to US. My mother informed Angela Tan last October 29 that she wanted to travel on February 6, and Angela Tan confirmed the date and even quoted for a price. I am aware that our travel fund amounts to Php 142k plus ( voucher 58,999.00, surcharge 52,888.00, Italy 35,088 )
    I was surprised when Angela Tan said that whats left in our travel fund was only 87,976.00!
    Now, where is the 58,999.00 gone?
    It was hard earned money and Angela Tan just dont get that.
    Maybe she's filthy rich that she doesnt care where her money goes.
    Buying the vouchers from CCP was a mistake!
    It has brought me headaches dealing with Angela Tan. She has no PR. She's irresponsible and definitely has no breeding.

    ReplyDelete
    Replies
    1. File your case to DTI-FTEB. Email them ftebmediation@dti.gov.ph, they will reply within 3-5 working days. You can call them to follow up: 9757965. Respondent should be Lizette Alvarro & Angela Tan (If she really exists) Business address of Alva Travel is 4C Ana Building, Bayani Road, AFPOVAI (AFP Compound), Taguig City.
      Maeffort lang to go through the process but it will all be worth it. Good luck! :)

      Delete
    2. To you unknown person just make action now! Go to DTI let's all fight for our right! Stop unfair business practices!

      Delete
  42. This comment has been removed by the author.

    ReplyDelete
  43. For those who want to file complaints against Alva Travel, they have moved offices already, please address them to: Amber Place Bldg, Bayani Road, Fort Bonifacio, AFP Compound, Taguig City and Mezzanine 2F GPI Building #55 Bayani Road, Western Bicutan, Taguig City. I've already won my case against them but they're moving around to escape from having to pay up. I encourage everyone who has just cause to file their complaints with DTI Mediation.

    ReplyDelete

  44. We are writing to inform you that the vouchers you bought from Cash Cash Pinoy for travel have already expired. Under the fine print of your vouchers, booking and validity period have ended.

    Additionally, under legal Information found on your vouchers, it states CashCashPinoy.com and its affiliated companies reserve the right to cancel any or all credits, vouchers, promo codes, and or transactions for justifiable
    cause and without prior notice to the holder or party concerned. By acquiring any credit, voucher, or promo code) verifying from a party other than
    CashCashPinoy.com or its affiliated companies, you hereby acknowledge the possibility that the said credit, voucher, and/or promo code may be invalid or
    may have been acquired fraudulently. For this reason, you hereby assume full risk and sole responsibility for: a. verifying the identity and reliability of any
    third party source of credits, vouchers, and or promo codes; and
    b. ensuring the validity of the said credits, vouchers, promo codes, and or covered transactions.

    In this connection, you hereby agree to hold CashCashpinoy.com and its affiliated companies, their directors, officers, stockholders, employees,
    agents, and consultants free and harmless from any and all claims, actions, responsibilities, and or liabilities arising from, connected with, or relating to any
    invalid or cancelled credits, vouchers, promo codes, and or transactions.

    You can double check your vouchers for reference.

    With this, we will no longer render services to you as your vouchers have already expired and are non-refundable.


    Sincerely,
    Reservations
    Alva Travel

    ReplyDelete